Alexandria VA auto repair

I went for a safety inspection for my car, but didn’t have anywhere to go so I had to wait. They very kindly moved my car up so I didn’t have to wait a long time. It was much appreciated.

Customer service here is unmatched. Really friendly, personable and knowledgeable staff. I worked directly w Zan. He was communicative and went the extra mile to make sure I was taken care of while Yates worked on my vehicle. Appreciate this level of attentiveness in a service organization.

Zan at Yates Automotive is fantastic! Knowledgeable, kind, and completely transparent—he took the time to explain everything and helped me fix an annoying car issue quickly and efficiently. Honest service you can trust. Highly recommend!

Eddie was very helpful. Great service. They take care of you

Visiting Yates twice in a week wasn’t on my bingo card for February, but at least the customer service was (as usual) amazing. I’ve been coming to Yates for years- great service, knowledgeable staff, quick turnarounds, fair prices always. I came in for an alignment first and ended up needing to replace what turned out to be two very bald front tires. Zan probably saved me and my two littles from a bad car accident as I just didn’t realize the tires had worn down that much this winter. The tires arrived the next morning and were put on within an hour. I waited at the front with my kids and Bruce played peek-a-boo with my one year old then filled up the window washer fluid and sent us in our way. I joked that I hoped not to see any of them for a year. Four days later I was back with a check engine light lol. Zan took the car right away and helped set us up with a loaner so I could get my kids to and from school that day. Just unbelievable service. Everyone at Yates is always great but this past week was tough for me so I just deeply appreciate the kindness and fair prices. The car was ready by dinner time and Zan ensured I could grab it quickly and get the car seats back in- he then drove it around front so I could load the kids in and we were off. Hopefully don’t have to see any of them anytime soon lolol. Thank you Yates!

They're quite flexible and understanding and were able to get me in last minute of the day. Actually waited some extra minutes until I arrived which was really of much help.

I stopped on the corner of Mount Vernon. And East broadock road at this Yates gas station. The service was impeccable. I had everything looked over. They were very kind and I felt very comfortable when I left pretended to my old truck. 1999 400000 miles. They treated it like it was a brand new car.

Fantastic experience! The staff was friendly, responsive, and transparent. The work was done well and priced fairly. Will absolutely be going back!

Thank you so much Yates for having such fantastic, professional and kind employees like Rhonda, who friendly answered to all the questions I had and got my 2022 Lexus RX 350 repaired (scratch) in a very short period of time. What a seamless job! Thank you again!!

After one of my wheels cracked, I needed to replace it. Using a set of fitted spare tires that I provided, they were able to swap out the broken wheel and the other side's for the two wheels/tires that I brought in. Easy to do job, but was super grateful as they took me in late on Saturday and had the car ready for me within the hour. Special thanks to Glori for the help on the phone and in person.