Reviews - Yates Automotive

Customer Reviews

Matthew Pfeiffer

10/10/2025

Google

They say once you find a good mechanic you should keep them. These guys are the absolute best. They've helped me out of so many jams - there are almost too many to count. Recently the splash guard underneath my car came detached, and they fixed it for free, in about 10 minutes. Great family, great shop, highly recommend.

Matthew, thank you for the wonderful feedback! It's fantastic to hear that our team has consistently provided you with exceptional service. We're glad we could help repair your splash guard quickly and at no cost to you. We appreciate your recommendation and look forward to helping you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out to us at [email protected].

- Yates Automotive

Gary LaFrance (bassbeat)

10/7/2025

Google

Dropped off my car for Emissions and VA inspection. Very professional and efficient. My vehicle was ready when they said it would be. A 4-star is the highest I go for anyone and bears no reflection of the good service they provide.

Hi Gary- Thank you so much for the kind review. It really means a lot to our team. We appreciate you! Yates Automotive

- Yates Automotive

Danielle Raabe

9/29/2025

Google

Went for my safety inspection here and the team was very friendly and quick. Good communication about when my car would be ready and plenty to do in the neighborhood while you wait.

Thank you, Danielle, for taking the time to share your experience! We're glad to hear that our friendly and efficient service made your safety inspection a positive one. If you need anything in the future, please don't hesitate to reach out. We appreciate your business!

- Yates Automotive

Ken Whitlock

9/26/2025

Google

Was super impressed with the excellent customer service and very reasonable price. Had a vehicle issue not far from their location, and they really helped me out and got the vehicle in the shop. Would highly recommend and use their services again.

Hi Ken, thanks for the great feedback! We're glad to hear you had a positive experience with us. We strive to provide excellent customer service and fair pricing. If you ever need our help again, feel free to reach out. We look forward to serving you in the future!

- Yates Automotive

Kathy L

9/26/2025

Google

I'm all for supporting local businesses and I've brought my car to Yates for my vehicle inspection on multiple occasions. I'm always impressed with their customer service. The garage and office are super clean and everyone friendly and professional. Plus the location is super convenient as it's a short walk to the metro. My grandfather owned a garage in the midwest and Yates reminds me of those same old school values of providing good service, only lacking the white shirt and bow ties! It's lovely to read reviews of folks who have been helped by Yates in a pinch. I've recommended Yates to many friends for their car maintenance when their warranties run out.

Kathy, we appreciate your support and kind words! Our team takes pride in delivering excellent service and maintaining a clean facility for our customers. We strive to uphold the values of quality and professionalism that you mentioned. Thank you for your recommendations, and if you ever need assistance, please don't hesitate to reach out.

- Yates Automotive

Alex

9/23/2025

Google

Superior service, no surprise charges. This was for a 40,000 mile maintenance, plus battery change on a 2016 Volvo. Better service than the Volvo dealer. Frankly I don't trust the dealership.

Thank you for choosing Yates Automotive, Alex! We're thrilled to hear about your positive experience with us. Providing superior service without surprise charges is what we strive for. It's great to know that we exceeded your expectations and gained your trust. We're here whenever you need us. Have a fantastic day!

- Yates Automotive

Erin Donovan

9/21/2025

Google

Detailed my car and did an inspection. Easy to schedule, quick, and did a great job!

Hi Erin! Thank you for the awesome review! We're glad you had a great experience with Yates Automotive. If you have any other feedback or need further assistance, feel free to reach out to us at [email protected].

- Yates Automotive

D matthews

9/8/2025

Google

Had a great experience. The team was great at communicating the process, we’re extremely knowledgeable, and the prices for repairs were reasonable. They fixed a few things on my truck that had been broken for years, and did it in less than 24 hours. I’ll certainly be back.

Thank you for trusting us with your truck, D Matthews! We're happy to hear that you had a great experience at Yates Automotive. Communication and knowledge are important to us, and we aim to provide reasonable prices too. We're glad we could fix your long-standing issues quickly. We look forward to serving you again! 🚗💨

- Yates Automotive

Neicey

9/4/2025

Google

Very helpful. Great customer service.

Thank you Neicey for sharing your fantastic experience with us! Our team takes pride in providing top-notch customer service to each and every customer. We are thrilled to hear that you found our staff helpful and that your visit to Yates Automotive was a success. If you have any further feedback or questions, please don't hesitate to reach out to us at [email protected]. We look forward to serving you again!

- Yates Automotive

Ziggy A

8/31/2025

Google

Greatest experience at an automotive shop I have recieved in my 28 years of being a driver. I had the pleasure of working with Zan. Upon explaining my issue he already gave a me a possibility of what it could be. Long behold, 3 hours later one of the options he gave, the right rear wheel bearing was shot. 2 visits later, to 2 different shops, 2 new rear tires, 2 wheels, rear brakes, over $2,000 spent , Yates had the issue and problem found and fixed by the end of the day. From my initial call with Zan to when I walked in to the door to picking up my vehicle, CLEANED. The service was OUSTANDING. Yates deserve 10*. Professional, fair priced and great people working there. My total came in under than what was quoted which was a bonus. Huge thanks to Zan. Yates has earned me as a customer.

Hi Ziggy A, thank you for the 5-star review! We are thrilled to hear about your exceptional experience with us. Your satisfaction is our top priority, so it's fantastic that we exceeded your expectations. We are glad that Zan provided outstanding service and solved your car issue promptly. We appreciate your kind words about our team and fair pricing. Remember, Yates Automotive is always here for your automotive needs. Just reach out to us at [email protected].

- Yates Automotive

Leave a review