Alexandria VA auto repair

We have been Yates customers for many years, so this review is overdue. Many, many thanks for the friendly and efficient way you dealt with (on a Saturday) a minor problem with my Ford Mustang. We appreciate all your gracious and professional help on this, and many other occasions, very much.

I truly appreciate the Yates staff. They have been flexible and helpful throughout the process. I had a number of issues on my car. They didn't push unnecessary things, but still brought them up and explained everything in detail very patiently. I really appreciate all they have done. Fantastic and quick service!!

Fantastic service - everyone there is so genuinely helpful and friendly! This is the place I tell everyone to go if they are having car trouble of any kind - even for a routine check up, these guys are great! And a great coffee situation going on in the waiting room with some comfortable couches so it’s overall a great vibe

The service was exceptiinally great. We were on a family trip to Virginia when our vehicle broke down. We are not from the area, so had no idea who to call, took my car to Yates Automotive based on reviews and everything was taken care of quickly over text and the phone. Joey and his team were excellent, flexible and accommodating during all this as we had to come back to Canada. Joey even texted a couple of days later to make sure we made it home safely and everything was all right. Truly exceptional; I highly recommend Yates Automotive. Thank you so much for your service. Keep it up!

Fatima was the best!!!! Great work!!!

Great customer service. Fast and efficient. Would 100% recommend

Rhonda and her ENTIRE team did a FANTASTIC job in making my 23-year-old bucket-of-bolts look like a brand-new car! Seriously! Sunny is my little 2-door, 6-speed rocket ship, and I don't think I have ever seen him look this great in over two decades! Yates did great work with the body shop and the detailing, and getting all the things fixed to get the safety sticker. I will continue to bring my car to Yates. The customer service is outstanding, the pricing is fair, and they take a lot of pride in their work! Thank you, Yates!

They are very nice.

Over Super Bowl weekend, I had an issue with my car battery and brought it to Yates Automotive. They quickly replaced the battery, but after leaving, I noticed a clunking sound while driving. I brought the car back, and they discovered the front right axle was cracked. Despite it being Super Bowl Sunday and most suppliers being closed, the team at Yates made sure the issue was properly diagnosed and addressed. While they sourced the parts and completed the repair, Zan was especially helpful in setting me up with a loaner vehicle for the week — which made the whole situation much easier to manage. Everyone I dealt with was professional, courteous, and focused on making sure my car was safe and ready to go. I really appreciated their service and would definitely recommend Yates Automotive to anyone looking for a trustworthy shop.