Alexandria VA auto repair

Took our car in for regular service and had a good experience so took it in when we had a headlight burn out also. It turned out that it wasn’t an issue with the headlight as much as some wiring causing a short circuit. We ended up having to take the car in a total of three times for the issue, which would have been very disappointing had Zan not been able to sort the issue out quickly the third time as well as make some price adjustments to account for the time and work we had already paid for in the previous two visits. It turned an experience where I’d probably not take my car back to them into a situation where I definitely will take it back to them for any future issues.

I just want to say how lucky I am that Zan is employed by Yates. I took a very bad fall running on the sidewalk yesterday morning by your garage, resulting in a pretty deep laceration on my knee. Zan immediately came to my rescue, helping me clean the wound, bandaging me up and then driving me home. I then was able to quickly drive to the emergency room where they stitched me up. I was in a really bad place -- bleeding profusely, no phone, over a mile from home. It wasn't Yates's fault nor did Yates have any obligation to help me out, but Zan took time out from what was clearly a very busy day at Yates to help me in a time of need. I'm forever grateful for his help. You should be proud to have an employee like him. Thank you to Zan and Yates!

Very helpful ☺️

This is the place to get your car detailed! They did an excellent job. I will be back. The online scheduling was efficient too.

Yates is a place where I know I am going to be taken care of. I had a tail light that was out and was looking for a quick place to have it fixed. I called Yates and they told me to come in right away. Zan and Michael immediately jumped into action, repairing my light as well as helping me with the covers on both lights and even giving me some new screws to make them more sturdy. These gentleman were kind, helpful, and proactive. I will always bring my business to Yates.

Eddie was very and informative and the customer service was great dealing with issues that came up during inspection!

This garage was honest, upfront, gave reasonable expectations and most of all were very kind! Kris and especially Eddie were AMAZING! Their attention to detail, kindness, and professionalism are top notch! See you next time!!

Zan was such a pleasure to deal with for the repairs needed on my old truck. The work was done well and reasonably, and I would highly recommend Yates for all your repair needs!

Great service! Quick dependable, polite. Great crew always! Zan was great!

We have been loyal customers of Yates Auto since we moved to Alexandria and a neighbor highly recommended them. They have cared well for our older car, both with regular maintenance and when we’ve had bigger issues. They really care about service and their customers, and have provided smaller services at no cost (helping with tire pressure, key fobs, and a displaced body panel that a Yates auto body technician shifted back into place). Everyone who works there is helpful, patient with questions, and highly skilled, most recently Zan. When things have gone wrong with our car, I trust them with their diagnoses and repairs/replacements. They are what you want a neighborhood auto shop to be.